Frequently Asked Questions
Everything you need to know about shopping with American Express Fashion.
What payment methods do you accept?
We accept all major credit cards including American Express, Visa, and Mastercard, as well as digital wallets like Apple Pay and PayPal for a seamless checkout experience.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your fashion essentials sooner.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own measurements to ensure a perfect fit.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.